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FAQ

What are Guanghai Machinery's core advantages?

Our core advantages include 15 years of industry focus, 37 patented technologies, national high-tech enterprise certification, global market presence, a professional team of over 150, and one-stop solutions.

Which industries does Guanghai Machinery primarily serve?

We primarily serve six industries: knife & scissors manufacturing, garden tools, hardware tools, food processing, ceramic knives, and industrial blades.

How difficult is equipment operation? Do we need professional technicians?

Our equipment is easy to operate, and ordinary workers can become proficient after 1-3 days of training. We provide free equipment operation training and user manuals.

Do you offer custom equipment solutions?

Yes, we offer customized solutions. We can customize machine specifications, grinding parameters, and operating systems according to specific customer process requirements.

What after-sales services do you provide?

We provide 24-hour response remote technical support, free on-site maintenance during warranty period, lifetime equipment maintenance, and operator retraining services.

Do you provide equipment installation and commissioning services?

Yes, we provide free on-site installation and commissioning for domestic customers. For international customers, we provide video guidance for installation and commissioning, or arrange engineers on-site if required (fees apply).

Are the main components of your equipment imported?

Core components use imported brands, including Japanese high-precision bearings, Taiwanese lead screws, and linear guides, to ensure stable performance and high precision.

Can we visit your factory or watch equipment demonstrations?

You are welcome to visit our factory at any time. With 1-3 days advance notice, we can arrange professional personnel for equipment operation demonstrations and factory production process explanations.